Policies

Payment is due on completion for small engagements, monthly for long-term projects.
Minimum fee is 1 hour on the Basic and Standard tiers and two hours for Premium.
Rates are locked for the project's duration or one year, whichever is shorter.
Costs for any hardware, software, or subscriptions ordered as part of an engagement will be passed on to you.
Ownership transfers to you once payment is received.
Either party may terminate the engagement at any time for any reason.
Payment for work performed is due immediately if termination occurs.
Late payments accrue 1.5% interest per month after 30 days.
Service, including delivery of purchased hardware or software, is paused while an invoice is two months past due.

Any work involving substantial data changes requires a recent backup be available.
If unavailable, a backup will be created as part of the engagement.
Time required for backups is billable.

You are responsible for providing any credentials, such as passwords, required for an engagement.
Such provision is at your option, but refusal may require termination of the engagement if work cannot be completed as a result.
Provided credentials will never be retained beyond the scope of an engagement and will only be used for the purposes you authorize.
Actions taken as part of an engagement are on your behalf.
You are responsible for ensuring the engagement complies with any applicable policies.